FAQs
How does it work?
Apply your custom branded frames to instax and Polaroid photos in seconds.
Just remove the easy-peel backing, place in your photo and fold the frame to seal.
IMPORTANT: We sell branded frames, not branded film. Our frames are applied to the film after the photo has been taken. Why? Because it’s impossible to print directly onto instant film. The film is light sensitive and the printing process would cause irreversible damage. Trust us, we’ve tried!
How do I design my frames?
We have two options available for you!
If you want to keep things simple, you can use the Design Tool found on our Polaroid and Instax Frames pages. You can upload PDF, PNG and JPEG files to the Design Tool then add text and even QR codes!
Or, if you have access to Adobe Illustrator or Photoshop, you can use our Downloadable Templates! These are set up and ready to go so all you need to do is create your design, export as a PDF, then upload that PDF to the Design Tool.
You can find more information on our Design Guide page.
Instax vs. Polaroid?
Both produce great photos with the same iconic look and feel you expect from an instant film.
Here are a few key points to consider when making your choice;
Instax
- Film cost: $$
- Square, Wide, Mini film sizes to choose from.
- Wide selection of cameras
Polaroid
- Film Cost $$$$
- Only one size of film (the one we all know and love)
- Limited camera options
Ultimately it comes down to cost. Polaroid film is significantly more expensive, so if you're planning on shooting high volumes and budget is an issue, Instax is probably the way to go.
I'm ordering last minute. Will my order arrive in time?
Please read carefully!
We recommend ALWAYS allowing at least 10 business days to receive your order.
We aim to dispatch* all orders within 5 business days**. Shipping is then on top of this.
For example, if your order is being delivered to the US, please allow 5 business days for production PLUS 2-4 business days for shipping.
Estimated shipping times after dispatch:
UK - 1 Business Day
Europe - 1-2 Business Days
US - 2-4 Business Days
Canada - 4-6 Business Days
Aus/NZ - 5-7 Business Days
Singapore - 5-7 Business Days
Dubai - 5-7 Business Days
Your estimated delivery time will also be displayed after entering your address at checkout.
If your country is not listed, please use the above information as a guideline or feel free to send us a message via our Chat.
*Dispatch is the day your order leaves the warehouse.
**Our business days are Monday - Friday.
When can I expect my order to arrive?
We recommend ALWAYS allowing at least 10 business days to receive your order.
We aim to dispatch* all orders within 5 business days**. Shipping is then on top of this.
For example, if your order is being delivered to the US, please allow 5 business days for production PLUS 2-4 business days for shipping.
Estimated shipping times after dispatch:
UK - 1 Business Day
Europe - 1-2 Business Days
US - 2-4 Business Days
Canada - 4-6 Business Days
Aus/NZ - 5-7 Business Days
Singapore - 5-7 Business Days
Dubai - 5-7 Business Days
Your estimated delivery time will also be displayed after entering your address at checkout.
If your country is not listed, please use the above information as a guideline or feel free to send us a message via our Chat.
*Dispatch is the day your order leaves the warehouse.
**Our business days are Monday - Friday.
Will you let me know if my artwork is okay?
We check every artwork before going to print.
If your provided artwork is fine and meets all our requirements, we will proceed with your order.
If we think there is something wrong with your artwork or it does not meet our requirements, we will be in touch via email and give you the chance to upload new artwork before we go to print. We will specify in our email what changes need to be made.
I had to update my artwork. Will my estimated delivery date change?
Depending on when you place your order and provide the updated artwork your estimated delivery date may change so please allow extra time to receive your order.
You can reach out to us for an updated estimated delivery date.
Can I get a quote?
We only provide quotes for orders of over 10,000 frames.
For all other orders, you can find all our prices on our website and calculate the cost of your order and shipping by simply adding the items to your cart.
Can you design the frame for me?
No, we don't offer in house design services.
Have you tried using our Custom Frames Design Tool? It's easy to use and designed for our frames!
Or, if you need something extra special, we recommend finding a pro designer on Upwork. You can find our Downloadable Templates for Illustrator and Photoshop here.
Can I recycle Instax film cartridges?
Yes! Here's what Fujifilm have to say:
If you do not have use for your empty INSTAX film cartridges, contact your municipal recycling department to see if they accept High Impact Polystyrene (HIPS) for recycling. If they do, simply put the film cartridges in your recycle bin!
Send it!
If your local municipal recycling department does not accept HIPS, then pack the cartridge in an envelope or box and ship it to Fujifilm for recycling. To help process these recyclable materials, we have partnered with The Burton Center, an organization that gives individuals with disabilities and special needs the chance to help make an impact in their community while learning critical work and life skills.
Please ship empty film cartridges to:
Fujifilm/Burton Center
2605 Highway 72/221 E
Greenwood, SC 29649
For all customers outside of the UK, please contact your local recycling department for the best answer.
Can I recycle Polaroid film cartridges?
Yes! You can! It's not quite as simple as Instax cartridges but here's what Polaroid have to say:
Here are the instructions to recycle your empty Polaroid film pack:
- Crush the opening of the film pack (where the film comes out) with your thumbs to create a larger opening
- Remove the spring – carefully! Some of the edges are pretty sharp.
- Remove the battery – and cover the electrical contacts with tape immediately.
- Dispose of the plastic cassette, metal spring and lithium-ion battery separately.
- Note: You can dispose of batteries in most stores that sell them, as well as big box stores, supermarkets, town halls, schools and libraries. Your local government authority will have information available to help find the best place for you.
If you are at all uncertain about this process, please get in touch with the Polaroid Customer Support team directly and they’ll guide you through the dismantling procedure safely.
Shipping & Returns
What are your delivery times?
We aim to dispatch* all orders within 5 business days. Your estimated delivery time will be displayed after entering your address at checkout.
Estimated shipping times after dispatch:
UK - 1 Business Day
Europe - 1-2 Business Days
US - 2-4 Business Days
Canada - 4-6 Business Days
Aus/NZ - 5-7 Business Days
Singapore - 5-7 Business Days
Dubai - 5-7 Business Days
If your country is not listed, please use the above information as a guideline or feel free to send us a message via our Chat.
Dispatch is the day your order leaves the warehouse.
How much will shipping cost?
Shipping cost is calculated at checkout. Add items to your cart and enter your address at checkout to see your delivery cost.
Can you provide worldwide shipping?
Yes! We ship worldwide!
Will I pay taxes and duties?
Film and cameras are generally taxed on import. Our branded frames are classed as duty-free in most territories but we still advise you check local guidance to avoid surprises.
Can I return my order?
Refunds are not provided for custom printed products due to their personalized nature. When you place an order for a custom printed item, our team dedicates time, effort, and resources to create a product tailored specifically to your preferences. As a result, we are unable to offer refunds for these items unless there is a manufacturing defect or an error on our part. We strongly encourage customers to carefully review their custom designs and product specifications before placing an order to ensure accuracy. If you have any concerns or questions about your custom printed product, please reach out to our customer support team, and we will be more than happy to assist you.
My Order
Can I cancel my order?
No. We begin the printing process as soon as your order is placed. As each design is unique to the customer, once printing has commenced you can not cancel.
Can I return my order?
Refunds are not provided for custom printed products due to their personalised nature.
When you place an order for a custom printed item, our team dedicates time, effort, and resources to create a product tailored specifically to your preferences. As a result, we are unable to offer refunds for these items unless there is a manufacturing defect or an error on our part.
We strongly encourage customers to carefully review their custom designs and product specifications before placing an order to ensure accuracy. If you have any concerns or questions about your custom printed product, please reach out to our customer support team, and we will be more than happy to assist you.
What if my order did not arrive in time?
It is the customers responsibility to place an order within an adequate time frame of their event. We aim to print, pack and dispatch* all orders within 3-5 business days**, but once it is with the carrier (DHL or UPS) it is out of our control.
We recommend placing your custom frames order at least 10-14 business days before your event depending on where your order is being delivered to. Our estimated shipping times are listed below.
In the case of busier postage periods (Christmas, strikes, natural disasters, etc) please allow extra time. Please also take into consideration any customs that may need to be paid and any time your order may be held up in transit.
Estimated shipping times after dispatch:
UK - 1 Business Day
Europe - 1-2 Business Days
US - 2-4 Business Days
Canada - 4-6 Business Days
Aus/NZ - 5-7 Business Days
Singapore - 5-7 Business Days
Dubai - 5-7 Business Days
Your estimated delivery time will also be displayed after entering your address at checkout.
If your country is not listed, please use the above information as a guideline or feel free to send us a message via our Chat.
*Dispatch is the day your order leaves the warehouse.
**Business days are Monday - Friday.
Do you offer exchanges for faulty items?
If there is an issue with your frames or cameras, please get in touch with us as soon as you receive your order so we can do our best to rectify the issue.
There is an issue with my order. What should I do?
If there is an issue with your frames or cameras, please get in touch with us as soon as you receive your order so we can do our best to rectify the issue.
What type of design files do you accept?
PDF (Portable Document Format)
JPEG (Joint Photographic Experts Group)
PNG (Portable Network Graphics)
GIF (Graphics Interchange Format)
These are the formats we would recommend:
For photography: high-resolution JPEGs (preferably un-compressed)
For Graphics or Text: print-ready, vector-based PDFs
For a mix of graphics and photography: print-ready PDFs
Design file formats
Graphics and text designs (basically, any non-photographic content) are best submitted as vector-based PDFs. This will ensure your lines and text are nice and crisp. If you upload JPEGs or PNGs, there may be some fuzziness around your text.
You should also make sure that there are no cut or crop lines, all transparencies have been flattened, overprint is switched off and any fonts used are embedded, before saving your designs. For best results, we recommend using the following preset to preflight your designs: Adobe PDFx1a 2001
Photo file formats
You can upload photos in the same format you import them from your digital camera (normally JPEG). We do however accept the following file formats: JPEG, PNG, and PDF.
Please note: we do not accept RAW files.
Downloadable templates
Download Links
Find our ready-to-use Downloadable Templates for Illustrator or Photoshop here!
When you've completed your design, simply export as a PDF and upload to the Design Tool on our Polaroid Frames or Instax Frames pages.
Don't forget! The guidelines need to be turned off in Illustrator or Photoshop before exporting as a PDF. Your PDF should only contain your artwork. Guidelines should not be visible!
How to use Downloadable Templates
Pre-designing frames before you upload is something we recommend to design professionals or those very comfortable with graphic design applications.
Some technical knowledge is required to use the templates and to save your work in the best format for print.
If you need help designing your frames, we recommend asking a friend with design knowledge or hiring a designer on a website like Fiverr or Upwork.
Line weights
Thicker lines print better. We recommend 0.5pt and above
Fonts and font sizes
8pt and higher will ensure the best legibility.
Outline all text based elements prior to exporting.
No rich blacks
Fonts using 100% K will be crisper and more legible
Opacity
For the best print quality set opacities to no less than 40%
Transparency & Overprint
To make sure your design prints as expected flatten transparencies and turn off overprint
Resolution
All imagery should be above 300dpi
No crops or printers marks
These are applied by us as we send your files to print
CMYK Colours
No Spot Colours. We use Coated GRACol-2006 if you're into ICC Profiles
PDF Preset
Save to PDFx1a 2001 and ensure the greatest print accuracy